Policies

We only accept credit cards: Visa, MasterCard, Discover, American Express, no cash or checks. Please update your payment method on file in our members portal so your service requests can be approved promptly. Once approved, your service dates will be secured and method of payment on file will be charged immediately.

We appreciate the offer of gratuity on any service, but please only cash or you can request your sitter’s Venmo or Zelle, no credit cards. Thank you!

#9. REFUNDS

Refund are not accepted in most cases, and any charges will be credited to your account. Credit does not expire. (See Cancellations for more detail*)

Booking visits can be made by visiting http://www.PawfectPetSitter.com, click on the “CLIENT LOGIN” option to book your appointment or you can call (480) 296-0026. You may also email us at office@pawfectpetsitter.com. ***Please do not contact your sitter directly to book or cancel your visits, as they will NOT be covered under our liability insurance and your visits are not guaranteed to be booked & confirmed if you do not book directly through Pawfect Pet Sitter.  In the event you need to cancel your visit, please notify the office within 24 hours if possible, as there may be a cancellation fee if done last minute.   **Reservations made after the 24 hour window CANNOT be guaranteed and are subject to a $20 last-minute booking fee; please call our office to confirm if you need service after the 24 hour window.

#12. CANCELLATIONS

*Daily/Weekly Dog Walking

Clients who cancel scheduled dog walks at anytime, will receive a credit towards future walks. No refunds will be made, however credits do not expire and can be used towards future service.

*Non-Holiday Trip Reservation Payment:

Payment is charged immediately after service requests have been approved and confirmed.  Last minute cancellations after 24 hours or early arrival home from scheduled bookings are subject to a 15% cancellation fee and all remaining charges are credited towards future service and does not expire. (No refunds will be made.)

*Holiday Trip Reservation Payment:

Cancellations must be made 14 days in advance of scheduled dates during holidays. Payment is due on booking date, and a 25% cancellation fee will be charged for cancellations made after 14 day notification window. Any remaining charges will be credited to your account for future service and does not expire.

Holidays include: Thanksgiving (including Black Friday), Christmas Eve/Day, New Year’s Eve/Day, Memorial Day Weekend & Independence Day, & Labor Day Weekend.

Daily check-in hours are 7am-7pm.   When scheduling your visits, we have time blocks for morning, afternoon & evening.  Pet visits may be made within 30 minutes before or after the requested time block in certain instances, however, we do try to keep consistent times with each visit as much as possible.   We prioritize more urgent bookings first such as dogs needing medication, or dogs without a doggy door needing potty breaks. If you are needing to request a specific time your pets need care, please notify our office or add a note in our scheduling system and we will do our best accommodate you and your pets’ needs.

All dogs being boarded or staying for doggy daycare must be up to date on shots and provide vaccination record at the time of stay.  

In the event of an emergency with the scheduled pet sitter, there will be an emergency backup pet sitter to help out with clients needs. You will be notified in the event of an emergency with the sitter that will be making the visits. (All of our pet sitters are professional, background checked, and trained to handle care of pets.)  They will be introduced to your pets by the main sitter or area manager if there is any change made to the scheduled sitter’s visits if at all possible.

Holidays include: Thanksgiving (including Black Friday), Christmas Eve/Day, New Year’s Eve/Day, Memorial Day Weekend & Independence Day, & Labor Day Weekend. **There is an additional $15 per day for boarding, and $10 for check-ins/dog walks per visit during the mentioned holidays.

Due to the safety of your pet, we do not accept other people visiting or caring for your pet while we are scheduled for daily check-ins. If there is someone else at the property without notice, we will call the owner to notify and service will be void for that day. Any payments made during that time will not be refunded.   

We provide last-minute service, however, we encourage you to please schedule your service at least 24 hours in advance. Services that are only 1-2 hours in advance may be subject to a service fee of $10.00

Your Pawfect Meet & Greet

Before welcoming your fur-baby to the Pawfect family, we’ll get to know each other:

• In-Home Meet & Greet ($25)

• Personalized introduction to your dedicated caregiver
• Custom care planning for your fur-baby
• Detailed home access setup
• Professional security arrangement

• Virtual Meet & Greet (Free)

• Perfect for easy-going fur-babies
• Streamlined care coordination
• Efficient service preparation

Trusted Team Care

Your fur-baby will have a dedicated caregiver, supported by our premium, certified team. Each professional has secure access to your pet’s detailed care preferences and home instructions.

Additional Meet & Greets
Meet a new team member: $25

The PAWfect Home Access Guide

Because your fur-baby’s care and safety are our highest priority, we maintain secure, reliable access standards:

Primary Access Options
• The PAWfect Lockbox System

• Two keys securely stored for immediate access
• Premium peace of mind for emergency care
• Our most trusted solution for your fur-baby’s safety

• Smart Entry Solutions

• Modern access methods welcomed
• Backup entry required for uninterrupted care
• Ensures your fur-baby never misses their PAWfect visit

For new last-minute urgent client requests, we offer:

• Temporary key arrangements for immediate care needs

Why We Require Two Entry Methods

• Guarantees continuous care for your fur-baby
• Supports our certified backup sitter system
• Maintains our professional insurance standards
• Delivers the peace of mind you deserve

Trust your fur-baby’s care to the professionals. We’ll guide you through creating the perfect access solution

Pawfect Pet Sitter does not disclose any of your information to a third party, all information received is confidential and private.

Pawfect Pet Sitter may use photos of your pets in their social media marketing on Facebook, Instagram, or other platforms from prior visits from daily check ins, dog walks or boarding clients. You are giving us permission to use photos of your pets by agreeing to these policies.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (480) 296-0026 or via email: office@pawfectpetsitter.com